Shipping Policy

Pickleball Apparel is shipped from Canada. 

Thank you for choosing our made-to-order apparel! Because each item is created specifically for you, please understand that our shipping process differs slightly from that of in-stock items.

1. Processing Time:

• As your garment is uniquely crafted upon your order, please allow an average of 2-5 business days for processing and production before your order ships. This timeframe allows our team to carefully create and quality-check your item.

• During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your understanding and patience.  

• You will receive a confirmation email once your order has been received.

2. Shipping Options & Delivery Estimates:

• We offer the following shipping options:

  • Standard Shipping: 3 to 7 business days after processing

• Shipping costs are calculated based on the weight of your order and your chosen shipping method. You will see the shipping cost at checkout before you complete your purchase.  

• Please note that the delivery timeframes provided are estimates and do not include weekends or holidays. Unforeseen circumstances such as weather delays or carrier issues may affect delivery times.

3. Shipping Destinations:

• We currently ship to the following locations: Canada, USA. If your location is not listed, please contact us, and we will do our best to assist you.

4. Shipping Confirmation & Tracking:

• Once your order has shipped, you will receive a shipping confirmation email.  

• Please allow up to 24 hours for the tracking information to become available if applicable.

5. Customs, Duties, and Taxes:

• For international orders (outside of Canada), please be aware that your order may be subject to import duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs.  

• We recommend checking with your local customs office for information on potential charges.  

6. Lost or Damaged Packages:

• While we take utmost care in packaging your order, occasionally, packages may be lost or damaged during transit.

• If your package is lost or significantly damaged upon arrival, please contact us within 7 days of the delivery date (or expected delivery date for lost packages). Please provide photos of the damaged packaging and item (if applicable).

• We will work with the shipping carrier to resolve the issue and, if necessary, arrange for a replacement or a refund.

7. Incorrect Shipping Address:

• Please ensure that you provide the correct and complete shipping address during checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.  

• If you realize that you have entered an incorrect shipping address after placing your order, please contact us immediately. We will do our best to update the address if your order has not yet shipped. However, we cannot guarantee that we will be able to make the change.  

8. Contact Us:

• If you have any questions about our shipping policy or your order, please do not hesitate to contact us.

By placing an order with us, you acknowledge that you have read and agree to this shipping policy. We appreciate your business!